What should I do if I cannot access my account?
Here are a few things you can do to resolve your account issues:
- Double check your login credentials. The email address you used for registration is your login username. In case you forgot your password, click “Forgot Your Password.” Fill out the information details, then click “Reset Your Password.”
- Make sure that the browser you are using accepts cookies.
- If the website is under system maintenance, please wait for 30 minutes before trying again.
How can I add or remove an item from my shopping cart?
- Click “Remove” if you want to delete an item from your cart.
- Place the new amount you wish to purchase in the “Qty” column for item quantity changes.
Can I refund the item anytime?
We allow refunds, but we only allow them within 15 days after the item was purchased. Check out our returns and refunds policy for more information.
How can I check if the product is available in stores?
You can check our website for updates regarding product availability.
Do you have the same price online and in physical stores?
For now, all orders shall be done online. Stay tuned for our physical store soon to open in Jacksonville, Florida.
How do I use the Electric2Fun Scooter App?
- Double check your login credentials. The email address you used for registration is your login username. In case you forgot your password, click “Forgot Your Password.” Fill out the information details, then click “Reset Your Password.”
- Make sure that the browser you are using accepts cookies.
- If the website is under system maintenance, please wait for 30 minutes before trying again.
- Click “Remove” if you want to delete an item from your cart.
- Place the new amount you wish to purchase in the “Qty” column for item quantity changes.
What are the modes of payment?
The payment options include credit card and debit card through the online shop.
What if my preferred payment option is not included?
Reach out to us if your payment option isn’t listed. Moreover, contact support@electric2fun.com with your request or inquiry and we will respond to your email query within one business day.
After making a payment, can I change my billing or shipping information?
The moment you have placed an order, you should not change your billing or shipping address information as it has already been processed. If you want to make a change, contact our customer service team at support@electric2fun.com
How do I know if my payment has been received?
You will be sent an email notification along with your order details when your payment has been received. You can also log in on your account in our website to know the status of your order.
How do I know if my payment has been received?
You will be sent an email notification along with your order details when your payment has been received. You can also log in on your account in our website to know the status of your order.
What does “My Order Status” show?
Your order status will be visible after your payment is received.
Do you provide an invoice?
Yes we do. Once we receive your order and payment has been cleared, an invoice will be sent to your email address.
The payment options include credit card and debit card through the online shop.
Reach out to us if your payment option isn’t listed. Moreover, contact support@electric2fun.com with your request or inquiry and we will respond to your email query within one business day.
The moment you have placed an order, you should not change your billing or shipping address information as it has already been processed. If you want to make a change, contact our customer service team at support@electric2fun.com
You will be sent an email notification along with your order details when your payment has been received. You can also log in on your account in our website to know the status of your order.
You will be sent an email notification along with your order details when your payment has been received. You can also log in on your account in our website to know the status of your order.
Your order status will be visible after your payment is received.
Yes we do. Once we receive your order and payment has been cleared, an invoice will be sent to your email address.
How much is the shipping fee?
The shipping fee will depend on the weight of the products you have ordered from the shop. Proceed to checkout to get the rate of your shipping.
How do I change the shipping method?
The moment you have placed an order, the shipping method should not be changed. You can contact our customer service team if you wish to update said information. We can change the shipping method for you and any difference incurred in the shipping cost will be charged to your account.
How do I change my shipping address?
If you wish to change your shipping address once you have placed an order, contact support@electric2fun.com immediately. We can do so only if the package was not shipped yet.
When will I receive my item(s)?
It will take approximately 4-7 days before you get your order depending on the courier of choice. Please keep in mind that logistics processes are dependent to different regulations that are set because of the ongoing pandemic.
The shipping fee will depend on the weight of the products you have ordered from the shop. Proceed to checkout to get the rate of your shipping.
The moment you have placed an order, the shipping method should not be changed. You can contact our customer service team if you wish to update said information. We can change the shipping method for you and any difference incurred in the shipping cost will be charged to your account.
If you wish to change your shipping address once you have placed an order, contact support@electric2fun.com immediately. We can do so only if the package was not shipped yet.
It will take approximately 4-7 days before you get your order depending on the courier of choice. Please keep in mind that logistics processes are dependent to different regulations that are set because of the ongoing pandemic.
How can I become a dealer for Electric2fun?
For any inquiries about wholesale purchases and reselling prices, you may reach us at contact@electric2fun.com.
For any inquiries about wholesale purchases and reselling prices, you may reach us at contact@electric2fun.com.
